Shipping policy

At WildTactic, we are committed to delivering your order promptly and reliably, while ensuring full transparency about our shipping process.

SHIPPING ZONES

We ship worldwide, with a particular focus on Europe, North America, and selected international destinations.
If you're unsure whether we deliver to your country, feel free to contact our customer service at customercare@wildtactic.com.

SHIPPING ORIGINS

Our products are shipped from our logistics partners based in Europe and Asia, depending on item availability and your delivery location.
We strive to reduce delivery times and avoid customs-related delays by working with regional distribution centers whenever possible.

CARRIERS USED

We work with reliable and recognized carriers, depending on the destination country:
FedEx, DHL, UPS, Bpost, PostNL, La Poste, and other trusted international logistics networks.

ORDER CUT-OFF TIME

For same-day processing, orders must be placed before 3:00 PM (GMT+1), Monday to Friday. Any order submitted after this time will be processed on the next business day. This policy allows us to ensure fast and efficient handling of your orders within the announced timeframes.

PROCESSING TIMES

Orders are generally processed within 1 to 3 business days (Monday to Friday).
You will receive a confirmation email with a tracking number as soon as your order ships.

ESTIMATED DELIVERY TIMES

  • Europe: 4 to 10 business days
  • North America: 7 to 15 business days
  • Other countries: 10 to 20 business days

These delivery times are indicative and may vary depending on your location, local transport conditions, or customs processing. They do not constitute a guaranteed delivery date.

SHIPPING FEES

Shipping fees are calculated at checkout, based on your address, the items in your cart, your selection, and the available shipping method.
In all cases, the final shipping cost will be clearly indicated before confirming your order.

CUSTOMS DUTIES AND IMPORT TAXES

International shipments may be subject to customs duties or import taxes imposed by your country.
These charges are not included in the product price or shipping fees and are the customer's responsibility.

TRACKING AND SUPPORT

Once your order has been shipped, you will receive a tracking number so you can follow your package in real time.
For any shipping-related questions or concerns, feel free to contact us at customercare@wildtactic.com or by phone at +32 2 318 49 47 during our support hours.

PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking shows your package as "delivered" but you have not received it:

  • Double-check that the shipping address you provided is correct.
  • Inspect all possible delivery spots around your home or workplace (mailbox, neighbor, concierge, porch, garage, etc.).
  • Ask your family members, roommates, or neighbors if they accepted the delivery on your behalf.
  • If you still cannot locate the parcel, please contact us within 48 hours of the delivery notification so that we can initiate an investigation with the carrier.
  • Claim deadlines vary by carrier, so acting quickly is essential.

DELAYS OR LOST PACKAGES

Despite all our efforts to meet delivery times, WildTactic cannot be held responsible for delays caused by carriers, customs, exceptional circumstances, or incorrect shipping details provided by the customer.
If your package appears to be stuck, delayed, or lost, our team will do everything possible to assist you and find a prompt solution.